Privacy Policy

1. Data Controller Details

For the purposes of the UK GDPR, Exeter Flow Screeds Ltd is the data controller responsible for your personal data.

• Business Name: Exeter Flow Screeds Ltd
• Phone: 07765 712609 / 07470 861869
• Email: efscreed@gmail.com
• Address: Turner Cl, Newton Poppleford, Sidmouth EX10 0EN

2. Information We Collect

While using our website or contacting us for a quote, we may ask you to provide us with certain personally identifiable information, including:

• First and last name
• Phone number(s)
• Email address
• Site address, postcode, and site access details for quotation purposes
• Floor area dimensions, screed depth requirements, and underfloor heating details

3. How We Use Your Personal Data

We use your personal data for the following legitimate business purposes:

• Quotation & Enquiries: To calculate fixed quotes, assess site conditions, and respond to your requests.
• Service Delivery: To arrange site visits, coordinate liquid screed deliveries, and complete flooring installations.
• Customer Communication: To send invoice details, schedule updates, or follow-up technical advice.
• Legal & Accounting: To maintain accurate tax and accounting records as required by UK law.

4. Sharing Your Personal Data

We respect your privacy and never sell or rent your personal information to third parties. We may only share necessary data in the following circumstances:

• Concrete & Material Suppliers: Delivery site address and access notes provided to ready-mix concrete batching plants to deliver liquid screed directly to your site.
• Legal Compliance: If required by law, regulation, or court order.

5. Retention & Security of Data

We retain customer contact and project records only for as long as necessary to fulfill the purposes for which they were collected, including for satisfying legal, accounting, or guarantee tracking requirements (such as our 10-year Cemfloor product guarantees).

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, or disclosure.

6. Your Rights Under UK GDPR

Under UK data protection law, you have rights including:

• Right of access: Ask for copies of your personal data.
• Right to rectification: Ask us to rectify inaccurate or incomplete data.
• Right to erasure: Request that we delete your personal data under certain conditions.
• Right to restriction/object: Object to or restrict the processing of your personal data.

To exercise any of these rights, please email us at efscreed@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses essential functional cookies and standard analytics to ensure proper site display and performance. We do not use intrusive cross-site tracking cookies.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: